Gym User Terms and Conditions - 29th August 2025
These terms and conditions (“Terms and Conditions”) and the Gym Rules (see HERE) apply to all users of PureGym gyms whether the user is a PureGym member or a guest of a member who is using a gym under our Bring a Guest offer. References to “you” in these Terms and Conditions apply to all users of our gyms. If you use a PureGym gym, you will be bound by these Terms and Conditions and the Gym Rules.
Quick guide to key terms
Please take the time to read these Terms and Conditions in full, as well as the Gym Rules, as they form part of this contract between you and us.
This section contains a quick guide to the key parts of these Terms and Conditions, but you must read the Terms and Conditions and Gym Rules in full, because this quick guide is not a complete summary and is only intended to provide you with an overview of the key terms, not all of the terms.
You must keep your membership fees up to date.
You must comply with the Gym Rules.
Your use of our gyms is unsupervised. Your safety is your responsibility, and we are not responsible for any injury, loss or damage suffered by you which is not caused by our breaking this contract, by our negligence or by our breaking the law. Please see HERE for more details about our responsibilities and the limits to our responsibilities.
We are not responsible for the loss of or damage to of any belongings / property or any theft of your belongings / property which you bring into one of our gyms (whether or not you use a locker) unless the loss or damage is caused by our negligence.
You must comply with our Pin Policy (see HERE).
You have a "cooling-off" period to change your mind and cancel your membership (see HERE for more details).
Separate to the "cooling-off" period, you can cancel your membership at any time by giving us notice in one of the ways set out in these Terms and Conditions. Learn more about how to do this and when your membership will end HERE.
We can cancel your membership and end this contract in certain circumstances (see HERE).
WHERE TO FIND INFORMATION ABOUT US AND OUR SERVICES
- We are Pure Gym Limited, a company registered in England and Wales. Our company registration number is 06690189 and our registered office is at Town Centre House, Merrion Centre, Leeds LS2 8LY. Our registered VAT number is 165 8808 68.
- If you have any questions or if you have any complaints, please contact us. You can contact us by e-mailing us at [email protected].
HOW TO JOIN
Before you first use any of our gyms, you must have done the following as part of the join-up process: (i) completed your details on our join-up page (either for members or for guests), (ii) confirmed that you have read and you agree to the health agreement declaration, (iii) confirmed that you have read and you agree to these Terms and Conditions, (iv) if you are applying to become a member, made payment of the amount required for the type of membership you have chosen. Once you have completed these steps, we will contact you to let you know whether your membership application / application to use our gym as a guest has been accepted.
You must read the health agreement declaration (a link to which is HERE) carefully and must not confirm your agreement to it unless the confirmations set out in it are accurate for you. We will rely on your agreement to the health agreement declaration to decide whether you can become a member or (if you want to use our gyms as a guest of a member, to decide whether or not you can use our gyms as a guest).
You must make sure that all of the details you give us during the join-up process are accurate and complete.
We do not have to accept your application to use our gyms. We can reject your application, for example if we have cancelled a previous membership held by you because you have broken our terms and conditions and gym rules then in effect, or if we reasonably believe that letting you use our gyms could pose a risk to us, you, or other users.
At the point at which we confirm to you by email that your application has been accepted (whether to become a member or to use a gym as a guest), a binding contract will come into existence between you and us. We refer to this binding contract as “this contract” in these Terms and Conditions. These Terms and Conditions and the Gym Rules will be terms of this contract, along with (if you have become a member) any other terms applicable to the membership option you have selected in the join-up process.
Disabled access: If you tick the ‘disabled access’ box upon joining, your membership will be temporarily put on hold. You must then contact your home gym manager, whose details will be sent to you in a follow-up email to organise a disabled access induction. During this, you can discuss any needs you have, we will discuss with you any required Personal Emergency Evacuation Plan (PEEP) and you will be shown how to use the easy access facilities. The gym manager will then remove the hold on your membership and confirm on our systems that any required PEEP is in place which will allow you unrestricted access to the gym. The disabled access induction is mandatory. If for whatever reason the PEEP form is not marked as completed but your membership is taken off hold, you will have restricted access hours for the gym. These will be communicated to you by email.
The email we send you to confirm your application to use our gyms has been accepted will include information about using our gyms including the Gym Rules and our Safety and Security guidance (including the first aid and emergency procedures document and our guidance on staying safe in the gym whilst it is unstaffed ). For your own safety you must familiarise yourself with all of this guidance.
We charge you for your membership when we accept your application to use our gyms. However, for monthly membership we take payment at regular intervals, as explained to you during the order process.
In some locations you can choose to delay the start date of your membership by up to 1 month. If you want to bring this date forward, please contact us at [email protected] and we will be happy to discuss your options.
You will be entitled to the rights for the type of membership chosen which are set out in the confirmation email sent to you. References in these Terms and Conditions to use of the gym includes use of our core classes which are included in a member’s membership.
You agree to tell us immediately of any change to the details you give us during the join-up process.
You cannot transfer this contract to anyone else or let anyone else use the rights under this contract. If you do let anyone else use one of our gyms under this contract we have with you, we can end this contract immediately by giving you notice by email.
EXERCISING SAFELY
Unsupervised exercise: We do not supervise your exercise or your use of the gym machines and equipment at our gyms. You must take all steps within your control to use the gym safely and to avoid injury to yourself and others when using our gyms.
Responsibility for fitness / deciding whether to use gyms is yours: You must make sure you are capable of safely undertaking unsupervised exercise at our gyms, taking into account your fitness level, strength, any health conditions, weaknesses, injuries or illnesses you have (or have had in the past), and your familiarity with using gyms and gym machines and equipment, and if you are unsure you should seek advice from your doctor. If there are any changes in your health, fitness level or strength (including recent illnesses, injuries and new or worsened health conditions) it is your responsibility to decide whether to continue exercising in our gyms and using our gym machines and equipment. Our staff are not authorised by us to advise whether you are capable of safely exercising in the gym, and you should not rely on any advice given by them.
Exercise within your limits: You must make sure you exercise within your limits and seek advice from your doctor if you are unsure what is and is not advisable for you to do.
Gym machines and equipment: Our gyms have gym machines and equipment which could cause injury to you or others if not used properly. Many of our gym machines and equipment have instructions and you should take your time to understand those instructions before using them and you must only use those gym machines and equipment in accordance with the instructions. Some of the gym machines and equipment in our gyms do not have instructions for use, and you must only use those gym machines and equipment if you know from your previous experience how to use them safely. If you are unsure as to how to use any of the gym machines or equipment, please seek advice from a qualified member of Pure Gym staff before using such gym machines or equipment.
Inductions: We offer inductions to show users how to use some of the gym machines and equipment, but we do not make you complete an induction (save for the disabled access induction described above), and our inductions will not cover how to use all the gym machines and equipment. It is up to you to decide whether to have an induction. Whether or not you have an induction, it will not change your responsibilities or ours under this contract.
Gym Rules: You must keep to the Gym Rules.
Emergency help points and safety stations: You must make sure you know where the emergency help points, emergency exits, and safety stations are in the gym you use.
Slip and trip hazards: You must take care when using the gym to avoid slip and trip hazards such as loose weights, personal belongings of other users and spilt liquids.
What to do if you feel unwell or injure yourself: You should ask for help if you feel unwell, injure yourself, or are concerned for your safety or wellbeing. If a PureGym member of staff is not on hand, you should use one of the red emergency help points located around the gym. We have a remote CCTV team in place 24/7 (which can see all areas of the gym other than the changing rooms) who will be able to call the on-call gym team or emergency services if necessary.
Reporting accidents: You must report any accident or injury you have whilst using any of our gyms by notifying a PureGym member of staff or by notifying our member services team on [email protected].
COOLING-OFF PERIOD: YOUR LEGAL RIGHT TO CHANGE YOUR MIND AND CANCEL
Cancellation right in cooling-off period: You are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form (the cooling-off period). However, if you select to commence your membership immediately, or you ask us to start your membership before the cooling-off period has ended, you agree that if you subsequently cancel your membership within the cooling-off period, then we will (if we are required to do so by law) give you a refund of any monies paid less an amount to reflect your usage of the gym during the cooling-off period.
How do I cancel within the 14-day period? If you change your mind, contact [email protected] to let us know. If you are due a refund, we will refund you the amount due as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund.
MEMBERSHIP FEES AND PAYMENT – MONTHLY MEMBERSHIP
- The joining fee (if one is payable) and first month's membership fees are collected from you by us either by Debit / Credit card at time of purchase, or by direct debit approximately 5 working days from the date when we accept your application to join. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online.
- If you are looking to upgrade your membership there may be an administration fee charged at the point at which you upgrade. We will tell you about this fee before we process your upgrade.
- Your second direct debit for monthly membership fees only will be collected one month after you joined, unless you joined prior to your gym opening in which case they will be collected one month after the gym opened. Subsequent direct debits for monthly membership fees will be collected monthly thereafter.
- If any direct debit is returned unpaid or if any other form of payment is not honoured for whatever reason, and you then pay your missed payment online, we will charge you an administration fee of £5. If however after your first failed payment we try to take payment again automatically and it fails, we will charge you a £20 administration fee. If, despite us having notified you of a missed payment, you do not make that payment within the time limit we require or if further payments are missed, we will cancel your membership immediately and notify you that we have done so. We may (but we are under no obligation to) present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.
- If the rate of VAT changes after the date when you purchase your monthly membership, we will adjust the rate of VAT that you pay on any fees due by you from the date on which the change in the rate of VAT takes effect.
WE CAN CHANGE THE FEES PAYABLE BY YOU FOR MEMBERSHIP
- From time to time we may increase the fees for monthly membership (meaning the price you pay monthly for your membership). We will give you at least 30 days’ notice of any incoming price increase and will make it clear when the price increase will take effect and how much your membership will cost after the increase. During this 30-day period, you will have the right to cancel your membership at any point by cancelling your direct debit within the members area of the PureGym app or website using our Online Cancellations service. You can also cancel directly with your bank, allowing 4 working days for the bank to action this. If you do not cancel the membership by the date given to you in the notice on which the change in price takes effect, then your membership with continue and the price of your membership will be automatically increase in accordance with our notice.
YOU CAN CANCEL YOUR MEMBERSHIP AND END THIS CONTRACT
FREEZING YOUR MEMBERSHIP
You may be entitled to freeze your membership either at a cost or for no charge depending on the type of membership you have. Please refer to the details of your membership entitlements sent to you in your joining email.
HOW TO CANCEL A MONTHLY DIRECT DEBIT MEMBERSHIP
- For monthly memberships, your membership auto-renews monthly and we will continue to take the monthly membership fees by direct debit unless and until you or we cancel your membership.
- You may terminate your monthly membership at any point by cancelling your direct debit within the members area of the PureGym app or website using our Online Cancellations service. You can also cancel directly with your bank, allowing 4 working days for the bank to action this.
- In the above circumstances your membership will remain in force until the day before your next payment is due, at which point it will automatically terminate.
HOW TO CANCEL A FIXED TERM MEMBERSHIP
- If you have purchased a Fixed Term membership for 6, 9 or 12 months (the Fixed Term), your membership will (unless you cancel or we cancel under the terms of this contract) run for the length of the Fixed Term and then automatically terminate. There is no auto-renewal of Fixed Term memberships (only monthly memberships).
- You can cancel a Fixed Term membership before the end of the Fixed Term by contacting us on [email protected] and you will be entitled to ask for a refund of 50% of the pro-rata’d proportion of the fees paid for the Fixed Term which relate to the period from the date on which you give us notice to the last day of the Fixed Term.
DAILY MEMBERSHIP TERMS & CONDITIONS
- Daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
- Your membership will be activated on the date you specified, running till midnight of the specified date.
- You will be entitled to all the rights and privileges exercisable for daily membership as notified to you.
- You cannot transfer this daily membership to anyone else nor transfer to another date.
- Day passes are non-refundable.
- You are entitled to cancel your daily membership the earlier of: (1) 14 days after the date of purchase as long as the date you specify for your daily membership to start is more than 14 days after the date of purchase; or (2) up to the day before the date on which you selected your daily membership to activate. If you cancel during this period, you will receive a full refund. After this period the fee for the day pass is not refundable
PIN POLICY
- Access Device: This is the device, key-fob, QR code or any other security hardware device with built-in authentication equipment provided to you by us to enable you to securely access the relevant gym in accordance with the terms of your membership. Only one Access Device can be registered to an account at any time. If you lose or misplace the Access Device you must contact [email protected] immediately.
- Only you must use your PIN number / Access Device: Your PIN number / Access Device is issued solely for your use, as your membership is personal to you and only covers your use of a gym. You are responsible for keeping your PIN number / Access Device secure and confidential at all times. The PIN number / Access Device remains our property at all times.
- Use of PIN numbers is monitored: In the interests of the safety and security of all our members, use of PIN numbers and Access Devices is monitored and individuals using PIN numbers / Access Devices may be asked to provide proof of identification.
- What we will do if we think your PIN number / Access Device has been misused: If we believe that your PIN number / Access Device has been used by another individual or individuals we may decide to conduct an investigation. If we do so we will: (a) inform you, via email, that we believe your PIN number / Access Device has been used by another individual or individuals and ask you to provide us with reasonable assistance to investigate the matter; and (b) following our investigation we will contact you, via email, to inform you of the result of our investigation and what we are going to do, which may include one or more of the steps set out in paragraph 5 below.
- Our right to impose additional fees and/or cancel your membership: If you unreasonably refuse to cooperate with our investigation, or following our investigation we have reasonable grounds to believe that your PIN number or Access Device was used, with or without your knowledge and/or consent, by another individual or individuals, depending on the particular circumstances of each case, we reserve the right to take any one or more of the following steps, which are in addition to any other legal rights that we may have: (a) to give you a written warning demanding that you take steps to prevent further abuse of your PIN Number or Access Device; (b) either at the same time as the written warning or as a later step, to apply a penalty charge to your membership fees (and increase your direct debit payment(s) accordingly). The penalty charge will be calculated as being equal to the price of a day pass (that applied at the time of use) for each occasion on which your PIN number / Access Device was used by that individual/those individuals; or (c) in the event of serious misuse of your PIN number / Access Device, for example, your PIN number or Access Device has been used on repeated occasions or by more than one individual, to notify you, via email, that we are cancelling your membership with immediate effect, without a refund.
- Your responsibility for another's conduct: If we have reasonable grounds for believing that you provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (known as tailgating) in addition to our rights referred to in paragraph 5 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and you may be required to pay us compensation for any loss we suffer as a consequence of that conduct.
WE CAN CANCEL YOUR MEMBERSHIP AND END THIS CONTRACT
If you break these Terms and Conditions or the Gym Rules, we may choose to give you a written warning instead of ending this contract (cancelling your membership), but we do not have to give you a written warning before ending this contract.
We can end this contract (which means cancelling your membership) immediately by giving notice to you by email, and we can claim from you any compensation due to us for loss we have suffered if:
a. you don't make any payment to us when payment is due; or
b. you break any of the following Gym Rules:- the rule not to share your PIN number or QR code with anyone or allow anyone else to use it or tailgate you into the gym (which means following you in without using their own PIN number or QR code);
- the rule not to use the gym whilst under the influence of alcohol, narcotics, tranquilisers or any medication or other substance which may affect your ability to exercise safely;
- the rule not to behave in an aggressive, abusive, violent, or threatening manner whilst on our premises;
- the rule not to behave in an anti-social manner when on our premises, for example by making unwanted advances of a sexual nature to other gym users or PureGym staff members, or by staring or cat calling at other users or PureGym staff members, or by engaging with other users after they have asked you to leave them alone; or
c. you repeatedly breach any of the Gym Rules (which means you commit 2 or more breaches of the Gym Rules in one month, or 6 or more breaches of the Gym Rules in any 6-month period); or
d. you do not, within a reasonable time of us asking for it, provide us with information that we need (and that we told you we needed) in order to provide the service or comply with our legal requirements;
e. we reasonably believe that if you continued to use the gym there is a risk of harm to yourself, any other user of the gym, or any member of PureGym staff; or
f. we reasonably believe that if you continued to use the gym there is a real risk of damage to our reputation or any part of our business.
OUR RESPONSIBILITIES AND THE LIMITS TO OUR RESPONSIBILITIES
What PG is responsible for: We are responsible for:
a. keeping to all laws and regulations (including health and safety regulations and fire safety regulations) applicable to our business;
b. ensuring that PureGym employees are suitably qualified for the roles they are employed to do and for ensuring that they are given training to the standards required by law; and
c. marking gym machines or equipment as faulty after becoming aware that such gym machine or equipment is faulty.What PG is not responsible for: We are not responsible for:
a. any injury, loss or damage suffered by you which is not caused by our breaking this contract, by our negligence or by our breaking the law;
b. any injury, loss or damage suffered by you which is caused by an event or a series of events outside our control except where (i) it was obvious that that event or series of events might happen, and (ii) we are responsible under this contract or under the law for taking steps to avoid that event or series of events occurring or to minimise the impact of that event or series of events occurring, and (iii) we had not taken the steps we were required to take under this contract or under the law;
c. any injury, loss or damage suffered by you which you could have avoided by taking reasonable action including keeping to our Gym Rules;
d. any loss of or damage to your belongings / property or any theft of your belongings / property from the gym unless the loss or damage is caused by our negligence (this includes any belongings / property you choose to store in the lockers provided by us (see the Lockers section below);
e. any injury, loss or damage suffered by you which relates to any personal training services which you choose to use. (When PureGym staff provide personal training services to you, they are doing this as self-employed service providers (not as employees of PureGym), and these Terms and Conditions do not apply to those personal training services. Please see the section Personal Trainers for further information.);
f. losses you suffer caused by us breaking this contract or by our negligence if the loss is unforeseeable (which means it was not obvious that it would happen).Your legal rights: As a consumer, you have legal rights in relation to any services which we provide that are not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect those legal rights.
WE CAN CLOSE A GYM PERMANENTLY OR STOP PROVIDING ANY SERVICES FROM ANY OF OUR GYMS
We can close any of our gyms permanently or stop providing one or more services from any of our gyms. We will let you know at least 30 days in advance and we will refund any sums you've paid in advance for services which won't be provided.
WHAT HAPPENS IF THE GYM IS CLOSED TEMPORARILY?
We may sometimes have to close or restrict access to the gym temporarily. This may be due to renovation or maintenance work, damage, repairs, cleaning, health or hygiene measures or for other operational reasons. Where possible, we will try to notify you in advance of any such closure.
If we are unable to provide you with access to the gym for reasons outside of our control, we will notify you as soon as possible after the event.
Please note that we may continue charging you during this time. If the gym remains closed for more than 72 hours, you can contact us by email at [email protected] to claim a refund for any membership fees you have paid in advance for the days the gym is closed.
Your right to cancel your membership remains the same. Please refer to the You Can Cancel Your Membership and End This Contract section of these Terms & Conditions for more detail.
PureGym will not be responsible for reimbursing you for any monies owed by you to a personal trainer for any period during which the gym or part of it is closed.
WE CAN ASK YOU TO LEAVE OUR PREMISES
If you break any of your obligations under this contract, we may ask you to leave the PureGym premises immediately. If we make this request (whether by our staff or via the remote CCTV operator), you must leave the premises immediately.
LOCKERS
We provide lockers for your use in many of our gyms. The lockers we provide do not have locks on them, and if you wish to lock your belongings away in our lockers, you must bring your own padlock and key.
You must only use lockers for the duration of your training session. Lockers may be emptied at night and items in those lockers will be removed to lost property. Padlocks may be broken to gain access and will not be replaced by PureGym. We do not take responsibility for any item held in lost property. Such items will be kept for no longer than one week after which time the items will either be donated to charity or destroyed. In Scotland, and to comply with the Civic Government of Scotland Act, valuable items of lost property will be passed to the local Police Station at the earliest convenience and all other items of lost property will be taken to the Regional Custodies Department in bulk.
We are not responsible for any personal property left in lockers on our premises - anything you leave in one of our lockers is left at your own risk (whether the locker is locked or unlocked).
We are not responsible for any theft of any personal property from anywhere in the gym, including any personal property that is left in lockers. We recommend that you make sure that your household contents or other insurance policy protects you against any risk of theft or loss of your personal property when using our gyms.
CHANGING ROOMS
We provide a range of changing facilities for our users. We provide in all gyms:
a. separate-sex communal changing rooms (based on biological sex); and
b.an individual use, accessible, gender-neutral changing room.The separate-sex communal changing rooms are designated for use by individuals according to their biological sex.
Separate-sex changing rooms are locked between 11pm and 5am and can be entered using your 8-digit PIN on the keypad outside. Our individual use, accessible, gender-neutral, changing room remains unlocked during this time.
PERSONAL TRAINERS
- Only PureGym licensed personal trainers are permitted to train members in the gym unless granted express permission in writing from PureGym central support. Anyone else providing users with personal training will be asked to leave the gym immediately.
- Personal training is arranged directly with the personal trainer and not with Pure Gym Limited. This means that the personal trainer (not Pure Gym Limited) provides personal training services to you. Personal trainers do not provide their personal training services on behalf of PureGym, even if the personal trainer is wearing PureGym branded clothing.
UNDER 18s
- You are not permitted to access the gym unless you are at least 16 years old.
- In line with industry guidance users under the age of 18 are not permitted to attend group exercise classes, workshops, or inductions or receive personal training services. If you are a user who is under the age of 18 you must not try to sign up to group exercise classes, workshops or an induction or try to engage a personal trainer on PureGym premises.
BRING A GUEST / GUEST PASS
- If you request a Guest Pass, we will ask your nominated guest to first review and accept these Terms and Conditions and complete the health agreement declaration.
- It is the responsibility of the member who nominated the guest to ensure that their nominated guest is familiar with the Gym Rules and our Safety and Security guidance.
WE CAN CHANGE OUR SERVICES AND THESE TERMS AND CONDITIONS
We can make changes to our service (the way we operate our gyms) without giving you notice in advance:
a.where we are required to do so by law to reflect changes in relevant laws and regulatory requirements; or
b.to address an urgent issue where there is a risk of harm to users (for example to address a security threat); or
c.to make minor technical adjustments and improvements which do not have an impact on your use of our gyms.Changes we can only make if we give you notice and an option to cancel: We can also make other changes to our service or these Terms and Conditions, but if we do so we will notify you and you can then contact us on [email protected] to cancel your membership and end this contract before the change takes effect and receive a refund for any services you have paid for in advance, but not received.
OTHER TERMS APPLICABLE TO THIS CONTRACT
- We may transfer our rights under this contract to another organisation who will then be responsible for supplying the service under this contract to you as long as we give you notice and as long as your rights under this contract are not affected by that transfer. If when we tell you about the transfer you want to cancel your membership, you can do so for a refund of any unused part of your membership as at the date of cancellation.
- You cannot transfer this contract with us to someone else because we require all users to sign up to our Terms and Conditions and to complete a health agreement declaration which is personal to them. You may cancel your membership in the ways described in these Terms and Conditions.
- This contract is governed by English Law, or if you live in Scotland, by the laws of Scotland. You agree that if you live in England or Wales, you can claim against us and we can claim against you in relation to any dispute which we are unable to resolve between us in the courts of England and Wales or, if you live in Scotland, in the Scottish courts.
YOUR PERSONAL INFORMATION
- How we use any personal data you give us is set out in our Privacy Notice. To view our Privacy Notice click here.
Additional Terms and Conditions
Premium Classes
As a PureGym member, you have the opportunity to purchase premium group exercise classes at selected centres. You can see the specific gyms in the App.
To be able to buy and book group exercise classes, members must be over 18 years old.
- All chargeable classes must be paid for at the time of booking. If cancelled 24 hours before class starts credit will be added to your account.
- Members must arrive promptly for class start times; late arrival may result in being refused entry to the class.
- Members are recommended to book in advance to ensure that a class has space for them.
- Bookings for chargeable classes are for over 18 only.
- If you do not turn up to a class booking a cancellation policy will apply.
Payment Terms:
- All bookings for chargeable group exercise classes must be paid for in advance.
- Payments can be made via credit card/debit card/online payment portal.
- No spot in the class is confirmed until full payment has been received.
Non-Refundable Policy:
- All payments for chargeable group exercise classes are non-refundable.
- Once a payment is confirmed, refunds will not be issued for any reason, including but not limited to: change of mind; inability to attend due to personal circumstances; scheduling conflicts.
- This policy applies regardless of the amount of notice given prior to the class date.
Cancellation Policy:
If you cancel:
- A booked class before 24 hours of the class, we will add credit back to your account to book another class.
- A booked class within 24 hours of the class the booking will be considered used, and no refunds, rescheduling, or credits will be issued.
If PureGym cancel:
- A specific class, you will be given the option to be transferred to another class of the same value or receive a full credit to your account towards future bookings.
- All classes in the gym you have bought classes to, a refund will be processed within 7 working days to you.
Booking Rights:
- Members must arrive promptly for class start times, late arrival may result in being refused entry to the class.
- Members are recommended to book in advance to ensure that a class has space for them.
- Bookings are non-transferable to another person or account.
- PureGym reserves the right to modify class schedules, including instructors and formats, without notice. These changes will not entitle attendees to a refund
- The Group Exercise amount is valid for a 2 months period, and will not be refunded it not used.
PROMOTION TERMS
- PureGym Ltd reserves the right to end any promotion without warning at any time.
- From time-to-time PureGym may offer a prize award as part of a survey.
- There is one prize allocated to be won for a specific survey, and one winner will be drawn at random from all who have completed the survey within the time-period specified in the survey invite.
- The Prize is not transferrable or redeemable for cash.
- By participating in a survey and prize draw you acknowledge receipt of our Privacy Notice (insert link), and give consent to PureGyms use of your personal data provided trough your survey participation.
- Any prizes offered by PureGym must be claimed within 21 Days of announcement of the winners. PureGym have 45 days to issue any prize
- All Gym challenges are subject to fair play which is managed in club. Any recorded reps or times must be verified and signed off by a PureGym team member.
- Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit.
- Zero Joining Fee offers exclude pre-opening offer gyms.
DAY PASSES
- Day passes are subject to a fair use policy. 1 pass per person, multiple passes may be cancelled without warning.
- Free passes have no resale value, and cannot be exchanged for cash or any other product or service.
- Passes must be used on consecutive days
- Free passes should be booked to start before the advertised expiry date. Any passes set for redemption after this date may be cancelled without warning.
- This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
- You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.
- You cannot transfer this daily membership to anyone else nor transfer to another date.
- Day passes are non-refundable.
STUDENT MEMBERSHIP (VIA UNiDAYS)
- Discount is available to verified UNiDAYS members only and is non-transferable. Student fixed-term membership discount is based on the cost of standard monthly (Core) memberships. All student memberships are subject to PureGym's membership rules and terms and conditions. Available at open clubs only and exclusions may apply. Discount cannot be used in conjunction with any other offer and does not apply to any classes or other services that they may offer for sale from time to time. PureGym reserve the right to terminate this discount without notice.
- Rolling monthly memberships can be cancelled at any time, and multiple gym access is available to purchase.
- Fixed term student memberships can be terminated early by contacting PureGym Member Services, and you will be refunded 50% of the remaining membership period. Discount to fixed-term student memberships is for single club access only and must be used at the gym selected when setting up this type of membership.
- Free multi gym access outside of term time is available to eligible students signing up via Unidays.
Outside of term time multi-gym access will be made available during the following dates, with eligible students able to access all open PureGyms during these times
16th Dec 2024 - 12th Jan 2025
31st March 2025 - 27th April 2025
16th June 2025 - 7th September 2025
PureGym withhold the right to amend or remove this offer at any time.
- The following gyms are excluded from the current student monthly offer:
Aberdeen Rubislaw, Aintree, Alfreton, Alloa Candleriggs, Andover, Antrim, Ballymena, Bangor Northern Ireland, Basingstoke, Belfast St Anne's Square, Billericay, Birmingham City Centre, Bishop's Stortford, Blackburn, Blackburn The Mall, Blackwood, Bridgend, Bristol Brislington, Bromborough, Bury, Cardiff Central, Coalville, Colchester Retail Park, Coventry Arena, Cramlington, Crawley, Cumbernauld, Denton, Derby, Derby Kingsway Retail Park, Derby Meteor Centre, Derry Londonderry, East Grinstead, Edinburgh Craigleith, Edinburgh Exchange Crescent, Edinburgh Fort Kinnaird, Edinburgh Ocean Terminal, Edinburgh Quartermile, Edinburgh West, Exeter Bishops Court, Exmouth, Glasgow Bath Street, Glasgow Giffnock, Glasgow Hope Street, Glastonbury, Grantham Discovery Retail Park, Gravesend, Halifax, Hastings, Hazel Grove, Heanor Retail Park, Hednesford Cannock, Hemel Hempstead, Hull Anlaby, Jarrow, Leicester St Georges Way, Leicester Walnut Street, Lichfield, Livingston, Llanelli, London Beckenham, London Bermondsey, London Camberwell New Road, London Camberwell Southampton Way, London Dalston, London Hayes, London Hoxton, London Kensal Road, London Kidbrooke, London New Malden, London Paddington, London Park Royal, London Putney, London Sidcup, London St Pauls, Loughborough, Luton Retail Park, Macclesfield Silk Road, Manchester Moston, Mansfield, Milton Keynes Winterhill, New Barnet, Newcastle Longbenton, Newcastle Westerhope, Newry, Newtownabbey, Northampton Weston Favell, Norwich Aylsham Road, Nottingham Basford, Nottingham Beeston, Nottingham Castle Marina, Nottingham Colwick, Nottingham West Bridgford, Oxford Central, Pontefract, Poole, Portsmouth Commercial Road, Prescot, Rayleigh, Reading Calcot, Rhyl, Runcorn, Saffron Walden, Salisbury, Sheffield City Centre South, Sheffield Crystal Peaks, Sheffield Meadowhall Retail Park, Sheffield Millhouses, Skipton, St Ives, St Neots, Stafford, Stoke on Trent East, Stratford-Upon-Avon, Swindon Stratton, Tamworth, Taunton Riverside Retail Park, Telford, Wakefield Trinity, Watford Waterfields, West Drayton, Whitehaven, Wickford, Widnes, Wisbech, York, and any gym not yet open.
PLUS - FIRST MONTH FREE
- Offer valid for the next 31 days and must be claimed by this date.
- Offer must be claimed using the unique promotional code received by via email.
- Offer is only valid to those members who have received an email from PureGym.
- You will still be charged the normal Core price for the month you have Plus for free.
- Once your month of free Plus membership is complete you will automatically roll onto a Plus membership. To change back, head to your profile section and change your membership back.
- If at the time of upgrade you are paying a lower monthly rate for your CORE membership than the gym's current price, and then you decide to downgrade your gym membership will increase by £1.
- PureGym withholds the right to amend this offer at any time
- Offer is only available at selected gyms and cannot be used elsewhere or exchanged for cash.
- The offer will not be able to be claimed by Members on:
- 'Price for life' membership
- Paid in full members
- Corporate memberships
- Off Peak memberships
- Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. recent 50% off offers.
- Existing Plus members cannot downgrade to then get a month for free
PT - 5 GUEST PASSES PER MONTH
- Day passes are subject to a fair use policy. 1 pass per person, per month. Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning.
- Free passes have no resale value and cannot be exchanged for cash or any other product or service.
- Guest pass can only be used once per day.
- Guest passes can only be used at the trainer's home club.
- You cannot give passes to other trainers. The unique code is assigned to each PT.
- Guest passes should be booked to start before the advertised expiry date. Any passes set for redemption after this date may be cancelled without warning.
- Your clients will be entitled to all the rights and privileges of a standard guest pass user.
- The pass needs to be redeemed for the day the client wants to attend the Gym, so if they redeem it on the Monday but want to attend on the Tuesday, they need to make sure they select the correct date. Date of usage cannot be changed once redeemed.
- Clients cannot transfer their guest passes to anyone else nor transfer to another date once the date has been selected.
- Guest passes are non-refundable.
- Please note: if clients are visiting from overseas and use an international phone number, they will receive an email only.
MEMBERSHIP FEEDBACK AND CONFIRMATION
- The winner will get vouchers for the value of a iPad 32gb WIFI
- There will be one winner nationwide selected quarterly
- The potential winner will only be selected from those who received the relevant email communication. You do not have to complete the survey to be entered
- The winner will be selected at random
- The prize will be emailed and cannot be exchanged for a cash prize
- The prize will be redeemed via Apple Vouchers
- PureGym withholds the right to remove or amend this prize at any time
PRICE DROP AT SELECTED GYMS
- Members must be 16+ to join.
- Lower membership price charged for specific amount of months called out on join page. Price will increase automatically to price specified on join page after this.
- PureGym withholds the right to change or remove the offer at any time.
- This offer cannot be converted into a cash prize.
- Offer cannot be transferred to another person.
- Offer cannot be used in conjunction with another offer.
£0 JOINING FEE AT SELECTED GYMS
- Members must be 16+ to join.
- PureGym withholds the right to change or remove the offer at any time.
- This offer cannot be converted into a cash prize.
- Offer cannot be transferred to another person.
- Offer cannot be used in conjunction with another offer.
YANGA SPORTS WATER
Please note there is a 20 minute cooling off period after each use.
PLUS - FIRST MONTH FREE - new members
Offer is only valid for 1 month
Once your month of free Plus membership is complete you will automatically roll onto an Plus membership. To change back, head to your profile section and change your membership back
Offer is only valid to members on a direct debit membership
PureGym withholds the right to amend this offer at any time
Offer is only available at selected gyms and cannot be used elsewhere, or exchanged for cash.
The offer will not be able to be claimed by Members on:
- 'Price for life' membership
- Paid in full members
- Corporate memberships
- Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. the October or recent 50% off offers
- Existing Plus members cannot downgrade to then get a month for free
PT INTERVIEW SURVEY TERMS AND CONDITIONS
- Only entrants aged 18 years old or older as of the date they submitted their response to this survey will be included in the prize draw.
- The value of the prize is the equivalent value of 1x month of your current PureGym UK membership.
- This survey is an initial screening survey to help us ensure we speak to a representative range of members with a range of opinions and experience with personal training. We are just as interested in speaking to members who haven't used personal trainers as those that have. We are only able to interview 20x people as part of this project and one of our team will be in contact with you to arrange this with you if you have been successful.
- By submitting your response to this survey, you agree for PureGym to share your response with our trusted partner, Kyan, who will be conducting 1-2-1 interviews on our behalf. Your response to this survey will be used for the sole purpose of helping us ensure we interview a broad range of members with varying experience using personal trainers. To help us do this, your response may be linked to the age and gender data you have already supplied us as part of our joining process. No other data will be used. Any information you provide to PureGym and our partner agency Kyan by completing this survey will be stored securely and deleted once the 20x interviewees have been selected and all interviews have been completed. Your response will be deleted no later than 31/08/2025.
- Only those who go through to be interviewed will receive 1x free month of their current PureGym UK membership, which will be awarded for the next available monthly payment after your interview is completed. We have 20x interview places in total.
- This membership prize cannot be transferred, exchanged or redeemed for cash or any other alternative price of any value.
- All interviews will be conducted via video call, 1-2-1 by our trusted partner research agency Kyan.
- By participating in this survey, you agree to allow PureGym and our trusted partner research agency Kyan to contact you via email to arrange your 1-2-1 interview. Please note that we will only contact those we are able to interview and are unfortunately unable to contact those who we are not able to interview.
- If you are chosen and are interviewed, we will automatically arrange for your next month's membership charge to be waived. Though we will still send you written confirmation that this has been arranged for you.
Offers
PUREGYM TOUR DE 4 PLACE GIVEAWAY - SATURDAY 9TH AUGUST - SUNDAY 17TH AUGUST
General terms:
- To enter, social media users must like and comment on the specified video why they would like to get involved.
- Entrants must be based in the UK. There will be 1 winner.
- Content must not include any profanity and must be deemed suitable by PureGym.
- The giveaways will be open from the date and time of posting and will close at 23:59 Sunday 17th August 2025.
- The winner will be selected randomly from the pool of entries and notified via a reply to their comment to enter on Monday 18th August 2025.
- The prize must be redeemed by the winner chosen by PureGym from the entries and cannot be gifted or transferred to someone else.
- The prize is a place on the PureGym team at the Tour de 4 charity cycling event.
- PureGym withholds the right to remove or amend this prize at any time.
- Winner must be available to take part in Tour de 4 charity cycling event in Glasgow on 7th September 2025.
50% OFF 1 MONTH + £0 JOINING FEE (CLOSED CRM) TERMS & CONDITIONS
- Offer can be used with Direct Debit monthly membership product only.
- Offer valid until 23:59 27th August 2025 and must be claimed by this date.
- Offer must be claimed using the promotional code.
- Offer cannot be transferred to another person.
- This offer cannot be converted into a cash prize.
- Offer cannot be used in conjunction with another offer.
- Offer cannot be exchanged for cash or any other product or service.
- PureGym withhold the right to amend or remove this offer at any time.
- Start date can only be delayed up to 7 days.
- The following gyms are not included in this offer: Wisbech, St Neots, London Limehouse, London Sidcup, London Dalston, Worksop, Newcastle Westerhope, Cramlington, Stockton-on-Tees Teeside Park, Jarrow, Watford Waterfields Retail Park, Whitehaven, Blackburn, Bury Woodfields Retail Park, Warrington North, Warrington Central, Hazel Grove, Prescot, Belfast St Anne's Square, Ballymena, Antrim, Paisley, Cumbernauld, Reading Basingstoke Road, Reading Caversham Road, Southampton Central, Reading Calcot, Luton Retail Park, Basingstoke, Wickford, Hastings, Crawley, Bishop's Stortford, London Oval, Purley, London Clapham, Exmouth, Llanelli, Blackwood, Rhyl, London New Malden, London Kensal Road, West Drayton, London Paddington, Edgbaston, Coventry Arena, Wakefield Trinity, York, Skipton, Pontefract, and any gym not yet open.
PROMOTION ENDED - £0 JOINING FEE TERMS AND CONDITIONS - 24TH JULY - 4TH AUGUST
- Offer can be used with Direct Debit monthly membership product only.
- Offer valid until 23:59 4th August 2025 and must be claimed by this date.
- Offer must be claimed using the promotional code.
- Offer cannot be transferred to another person.
- This offer cannot be converted into a cash prize.
- Offer cannot be used in conjunction with another offer.
- Offer cannot be exchanged for cash or any other product or service.
- PureGym withhold the right to amend or remove this offer at any time.
- Start date can only be delayed up to 7 days.
- The following gyms are not included in this offer: Aberdare, Aberdeen Rubislaw, Andover, Antrim, Ballymena, Basingstoke, Bishop's Stortford, Blackburn, Blackwood, Borehamwood, Bridgend, Craigavon Rushmere Retail Park , Cramlington, Crawley, Cumbernauld, Denton, Edgbaston, Erith, Exmouth, Glasgow Giffnock, Glasgow Rutherglen, Harrogate, Hastings, Haywards Heath, Hazel Grove, Horsham, Hull Anlaby, Ipswich Ravenswood, Keighley, Leeds Thorpe Park, Leicester St Georges Way, Letchworth, Lichfield, Llanelli, London Beckenham, London Clapham, London Dalston, London East India Dock, London Finchley, London Holloway Road, London Limehouse, London Mitcham, London New Malden, London Sidcup, London Wandsworth, London Waterloo, Luton Retail Park, Maidenhead, Mansfield, Newcastle Westerhope, Northampton Weston Favell, Nottingham Beeston, Pontefract, Purley, Rhyl, Romford, Selby, Sheffield City Centre South, Sheffield Crystal Peaks, Sheffield Millhouses, Shepton Mallet, Skipton, Solihull Sears Retail Park, South Ruislip, St Neots, Stamford, Swindon Stratton, Telford, Wantage , Whitehaven, Wickford, Widnes, Wolverhampton South, Worksop, York, and any gym not yet open.
£0 JOINING FEE TERMS & CONDITIONS (VITALITY MEMBERS ONLY)
- Offer can be used Direct Debit monthly Plus membership product only.
- Offer valid from 1st September 2025 until 23:59 31st September 2025 and must be claimed by this date.
- Offer cannot be transferred to another person.
- This offer cannot be converted into a cash prize.
- PureGym withholds the right to amend or remove this offer at any time.
PROMOTION ENDED - FREE 3-DAY PASS TERMS AND CONDITIONS - 19TH AUGUST - 25TH AUGUST 2025
- Offer valid until 23:59 25th August 2025 and must be claimed by this date.
- Offer must be claimed using the promotional code.
- Offer cannot be transferred to another person.
- This offer cannot be converted into a cash prize.
- Offer cannot be used in conjunction with another offer
- Offer cannot be exchanged for cash or any other product or service
- PureGym withhold the right to amend or remove this offer at any time.
- Day passes are subject to a fair use policy. 1 pass per person, multiple passes may be cancelled without warning.
- Free passes have no resale value, and cannot be exchanged for cash or any other product or service.
- Passes must be used on consecutive days
- Start date can only be delayed up to 7 days
- This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.
- You cannot transfer this daily membership to anyone else nor transfer to another date.
- The following gyms are excluded from this promotion: Antrim, Ballymena, Basingstoke, Bishop's Stortford, Blackburn, Blackburn the Mall, Blackwood, Cramlington, Crawley, Cumbernauld, Edgbaston, Exmouth, Hastings, Hazel Grove, Jarrow, Llanelli, London Clapham, London Dalston, London Enfield, London Limehouse, London New Malden, London Oval, London Paddington, London Sidcup, Luton Retail Park, Newcastle Westerhope, Reading Basingstoke Road, Reading Calcot, Reading Caversham Road, Paisley, Pontefract, Prescot, Purley, Rhyl, Southampton Central, Skipton, Stockton-on-Tees, St Neots, Warrington Central, Warrington North, Watford Waterfields, Wisbech, Whitehaven, Wickford, Worksop, York, and any gym not yet open.
PROMOTION ENDED - 50% OFF & £0 JOINING FEE TERMS AND CONDITIONS - 28TH AUGUST - 8TH SEPTEMBER 2025
- Offer can be used with Direct Debit monthly membership product only.
- Offer valid until 23:59 8th September 2025 and must be claimed by this date.
- Offer must be claimed using the promotional code.
- Offer cannot be transferred to another person.
- This offer cannot be converted into a cash prize.
- Offer cannot be used in conjunction with another offer.
- Offer cannot be exchanged for cash or any other product or service.
- PureGym withholds the right to amend or remove this offer at any time.
- The start date can only be delayed up to 7 days.
- The following gyms start the offer on 1st September: Aintree, Alloa Candleriggs, Birmingham City Centre, Bromborough, Cardiff Central, Colchester Retail Park, Derry Londonderry, Glasgow Bath Street, Glasgow Hope Street, Halifax, Hednesford Cannock, Livingston, London Camberwell New Road, London Camberwell Southampton Way, London Hayes, London Kidbrooke, London Park Royal, London Putney, London St Pauls, Manchester Moston, Milton Keynes Winterhill, Newtownabbey, Northampton Weston Favell, Oxford Central, Poole, Portsmouth Commercial Road, Salisbury, Stoke on Trent East, Stratford-Upon-Avon, Taunton Riverside Retail Park
- The following gyms are not included in this offer: Alfreton, Antrim, Basingstoke, Belfast St Anne's Square, Bishop's Stortford, Blackburn, Blackburn The Mall, Blackwood, Bridgwater, Bury, Bury Woodfields Retail Park (Relocation), Coalville, Coventry Arena, Coventry Bishop Street, Cramlington, Crawley, Crewe Grand Junction, Cumbernauld, Derby Kingsway Retail Park, Doncaster, Edgbaston, Erith, Exmouth, Frome, Glasgow Giffnock, Glastonbury, Glossop, Gloucester Retail Park, Harrogate, Hastings, Hazel Grove, Ipswich Ravenswood, Jarrow, Llanelli, London Beckenham, London Bow Wharf, London Clapham, London Dalston, London Enfield, London Kensal Road, London Limehouse, London New Malden, London Paddington, London Palmers Green, London Sidcup, Luton Retail Park, Maldon Blackwater Retail Park, Newcastle Westerhope, Oxford Templars Shopping Park, Pontefract, Prescot, Purley, Reading Caversham Road, Rhyl, Skipton, South Ruislip, St Ives, St Neots, Stoke on Trent North, Sutton Coldfield, Wakefield (Relocation), Wakefield Trinity, Wantage , Watford Waterfields, West Drayton, Whitehaven, Wickford, Wirral Bidston Moss, Wisbech, Worksop, York, and any gym not yet open.